GAJJAR, D.; KASHIWAGI, D.; SULLIVAN, K.; KASHIWAGI, J. Using Satisfaction Ratings to Minimize Risk. Journal for the Advancement of Performance Information and Value, [S. l.], v. 8, n. 2, p. 92, 2016. DOI: 10.37265/japiv.v8i2.66. Disponível em: http://journal.cibw117.org/index.php/japiv/article/view/66. Acesso em: 29 apr. 2024.