Application of the Best Value Approach in Procuring ERP Services in a Traditional ICT Environment

Abstract

The ICT industry has struggled with performance for years. Tools, processes, and techniques have been developed in attempts to improve performance, however, the level of performance has not significantly improved. The Best Value Approach has been proposed to increase both the procurement and execution of ICT projects. This researches focus is to further test, explore and confirm the claims associated with the Best Value Approach and its applicability in the ICT industry. Using case study research, the Best Value Approach was used in the selection of an ERP vendor for a client organization. The research findings confirm the claims of the Best Value Approach to be accurate in terms of being simpler, quicker, lower costing, requiring little expertise from the client and delivering an understandable, non-technical plan including detailed schedule, milestone schedule, and schedule that identifies all stakeholder activity.